Privacy, terms & data security

We collect only what is needed to run your workspace: the name, work email and phone number of the people you invite, and the business records you choose to enter — clients, quotations, projects, jobs, invoices, attendance and leave.

Your records are never sold, never shared with other agencies on the platform, and never used to train external models. Anonymous, aggregate usage counts may be used to improve the product.

You can ask us to export or permanently delete your workspace at any time by writing to care@craffords.in. Deletion is completed within 30 days of the request.

Every plan begins with a 14-day free trial. No card is required to start, and the trial ends automatically unless you choose a paid plan.

Paid plans are billed monthly or yearly in advance, exclusive of GST. You may cancel at any time; access continues to the end of the period already paid for and there are no refunds for part periods.

You are responsible for the accuracy of the data you enter and for the conduct of the people you invite into your workspace. We may suspend a workspace used for unlawful activity or for anything that endangers the platform for other agencies.

The service is provided as it stands. We work hard on uptime but do not guarantee uninterrupted availability, and our liability is limited to the fees paid in the preceding three months.

Each agency's workspace is walled off at the database level. Every record carries the agency it belongs to, and access rules are enforced on the server for every single read and write — including for us.

Data is encrypted in transit and at rest, hosted on managed infrastructure with automated daily backups and point-in-time recovery.

Access inside Craffords is limited to the few people who run the platform, and only for support work you have asked for. Passwords are stored as one-way hashes and are never visible to anyone.

If you believe you have found a security issue, write to care@craffords.in and we will respond within one working day.